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Hospitality in Italy has never performed as well as today, and yet investments tell us something else. The data explain the reason behind such contradiction.

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@Mattia Aquila

Rome, a city with a high calling to tourism, is returning to a recovery phase after three challenging years. A report by Federturismo Confindustria – the Italian federation of travel and tourism –  tells us that 38% of global travelers who choose Italy are in search of culture, food, wine and events. This data diverges from the pre-pandemic drivers and expresses a need for experience, authentic contact with nature and well-being. Regarding the choice of global travelers, also Switzerland rises in the ranking of European countries alongside Italy. This well expresses the need for contact with a different lifestyle than the large megalopolis.

Rome is the protagonist of this analysis on the topic of hospitality investments. According to another report by Federturismo, between 2019 and 2023 the city saw an investment of 1 billion and 600 million, of which 1 billion and 300 million in the high end segment. These figures clearly set Rome apart from other Italian destinations, such as Florence, Milan and Venice, but also from other European capitals. However, to what extent does this “premium” experience materialize in projects and flows? What are the needs and trends of investors?

Giordano Nicoletti is Senior Director at CBRE Hotels, a global leader in investment in Real Estate, with the ability and quality to follow the project throughout the whole life cycle. His last presentation for Talks for a Change, the Medelhan Media Production series, allows us to understand how the recovery that the tourism and hotel industry is recording translates into interest by investors.

Image copyright: @CBRE Group
Image copyright: @CBRE Group

A first comparison shows that the primary – which in the Italian market corresponds to the cities of Rome, Milan, Florence and Venice – and the resort – Apulia, Liguria, Sardinia and Sicily – segments have recorded a +22% on the RevPAR – that is on the level of competitiveness of the structures – mainly due to a strong increase of the rates. The resorts reviewed by AICA – the Italian Confindustria Hospitality Association – have not only recovered the levels of demand of 2019 – still considered the best year for Hôtellerie at European level – but have also registered a significant increase.

By making a distinction within the primary markets, it interestingly emerges that Milan is not performing better than other cities. The reason? This is a market where the international component of demand accounts for 65% of the total. In Florence we are over 70%, in Rome around 80%, while in Venice we reach 90%. During the pandemic it was believed that international markets would fall short for a country like Italy, which makes the international demand a driving force. However, this has not proved to be true. In fact, the markets that are recovering faster are those with a strong attractiveness in terms of international demand.

Image copyright: @CBRE Group
Image copyright: @CBRE Group

As for the structures’ positioning, the ones that are seeing the best results are the five-star hotels, with an increase in rates of 40%. This means that a guest who was willing to pay 100 euros in 2019, this year pays 140 euros. On the other hand, the four-star segment is still suffering because the large conference hotels, although recovering faster than experts thought, are not yet at the pre-pandemic levels. Moreover, they tend to be located within the airport hubs, and the flows of Italian airports are still below pre-pandemic levels. Finally, the three-star segment is recovering better than the four-star as it winks at a younger clientele who wishes to travel and experience new places. 

Image copyright: @CBRE Group
Image copyright: @CBRE Group

From a performance point of view, the Italian hotel industry has perhaps never experienced such a prosperous period.  The numbers are higher than 2019, with fewer people and higher rates. Unfortunately, these performances are not converting in terms of investments in an equally positive way. Comparing the contribution to the gross domestic product of the six largest European economies, that is the impact that the Commercial Real Estate has on the total GDP, Italy is among the most visited countries in the world. Rome was the second European city after Paris to record the best performances in 2022. However, Commercial Real Estate in Italy is at 0.7%. Germany is surprisingly at 2.1%, a figure that covers the entire office and logistics market, which thanks to the strong local economy has a stimulus on this investment. If we look at the level of Italy, it is even below Holland, a smaller country with a much lower GDP.

The Italian investment market had reached its peak in the second quarter of 2019 by virtue of the transaction of the Belmond hotels, purchased by the LVMH group. Compared to 2018, the two-year period 2020 2022 was also positive, with a 2021 that broke through the share of 2 billion investments. Thus, we were definitely in an important momentum. Given these premises, what happened in the last quarter of 2022? A geopolitical instability that has had consequences not only on the appetite of investors but especially on rates. If our economy has always been fundamentally financed at almost zero rate, today rates are 5 times higher. Here is the reason why the first quarter of 2023 was far below the expectations we had, based on the performance of the hotels available.

Image copyright: @CBRE Group
Image copyright: @CBRE Group

The type of investment that takes place in Italy is increasingly the so-called “value add”, that is the acquisition of properties originally intended for offices or three-four star hotels transformed into high-end structures. The value add investor is predominantly an institutional investor who creates a quality product because it positions itself better in the private sector. This is why we are seeing in Italy more products such as the Bulgari or the Six Senses Hotel in Rome, born of office conversions. The economic impact of a hotel on the territory and the immediate vicinity is in fact much higher than that of an office.

Image copyright: @CBRE Group
Image copyright: @CBRE Group

Another element that is believed will help push investments into the latter part of this year and the early 2024 is the greater balance in the management-property relationship. Fundamentally, there are three ways a hotel can be operated by a hospitality chain: a management contract – usually made by international chains – a rental contract – in which the operator takes over the walls and pays a fee – or a franchise contract – in which the hotel is inserted within the distribution channels but it remains managed by the hotel chain or by the entrepreneur himself. These contractual arrangements now see a better alignment between ownership and management than in previous years. Therefore, investors have more protection and control over the investment. This is the third factor that is believed will contribute to a significant recovery of hotel investment and therefore a restart of that acquisition, transformation and opening of new hotels cycle in Italy.

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